BLOODLINE
Shipping Policy
How we pack, send, insure, and track your order — and what happens if something goes wrong in transit.
Effective August 5, 2026
1. Where we ship
We currently ship to addresses within the United States only, including APO/FPO addresses. We do not ship internationally at this time. Checkout will not accept a non-US address.
2. Processing time
Orders are packed and dispatched within 1–3 business days of payment clearing. Business days exclude weekends and US public holidays. Orders placed late in the day, at a weekend, or on a holiday begin processing the next business day.
Processing time is separate from transit time. Total delivery time is processing plus the carrier's transit time.
3. Packing
Every card ships protected. Raw cards are sleeved and toploaded or placed in a semi-rigid holder, then secured inside a rigid mailer or box. Graded slabs are wrapped and immobilised so they cannot move in transit. Comics are bagged and boarded and shipped between rigid backing in a stiff mailer. We use plain outer packaging without branding that advertises the contents.
4. Carriers, tracking, and insurance
We ship via USPS or UPS, chosen by destination, value, and speed. Every order is tracked. Your tracking number appears on your account page and is emailed when the label is created.
Orders of $250 or more ship insured and require a signature on delivery. We may require a signature on any order at our discretion. Please make sure someone can receive the parcel.
Shipping costs are calculated at checkout. Any free-shipping threshold or promotion will be stated at the time it is offered.
5. Address accuracy
We ship to the address you provide at checkout. Please check it carefully — we cannot change an address once a label has been created.
If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you and can reship once you pay the new postage, or refund the item cost less the original outbound shipping.
6. Lost, delayed, or damaged parcels
Risk of loss passes to you on delivery to the carrier, but we will not leave you unsupported — here is exactly what we do.
Delayed
Carrier tracking sometimes stalls for a few days and then resumes. If tracking has not updated for 7 business days, contact us and we will open an enquiry with the carrier.
Lost
If the carrier formally declares a parcel lost, we will file the insurance claim where the shipment was insured and, once the claim is resolved, refund or replace the item. Carrier claims can take several weeks; we cannot refund before a claim concludes.
Damaged in transit
Tell us within 48 hours of delivery and keep all packaging. Send photographs of the outer packaging, the internal packing, and the item. Carriers require these to accept a claim, and we cannot pursue one without them.
Marked delivered but missing
Check with your household and neighbours and ask your local carrier depot, as parcels are sometimes scanned early. If it does not appear within 3 business days, contact us and we will help you open a carrier trace. Where a parcel is confirmed delivered to the correct address and was not insured or signed for, we may be unable to refund — which is why higher-value orders ship with signature and insurance.
7. Taxes
Sales tax is calculated at checkout where we are required to collect it. Prices shown exclude tax unless stated.
8. Contact
Questions about a shipment — please include your order number:
Bloodline Cards & Comicssupport@bloodlinetrading.combloodline.mezoworks.com