Returns & Refunds

1. The window

Request a return within 14 days of delivery by emailing support@bloodlinetrading.com with your order number and the reason. Requests made after that window cannot be accepted.

Do not ship anything back before we reply. Returns sent without authorisation may be refused or returned to you at your cost.

3. Who pays return shipping

• Our error — wrong item, an item materially not as described, or damage present on arrival: we pay return shipping and refund you in full, including the original shipping.
• Change of mind — you no longer want the item: you pay return shipping, and the original outbound shipping is not refunded.

Return the item tracked and, for anything of significant value, insured. Until it reaches us, the parcel is your responsibility; we cannot refund an item we never receive, and proof of postage alone is not proof of delivery.

4. Refunds

We inspect returns on arrival and aim to complete inspection within 3 business days. Once approved, we refund to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the credit — that part is outside our control.

We will email you if a return is refused, explaining why, and return the item to you at your cost.

5. What we cannot accept

• Items whose grading holder has been cracked, opened, or damaged.
• Items altered, pressed, cleaned, trimmed, restored, or resubmitted for grading.
• Items returned without prior authorisation.
• Items requested after the 14-day window.
• Items sold explicitly as damaged, as a lot, or marked final sale at the time of purchase.
• Items bought during a clearance or final-sale promotion where that was stated.

6. Disagreements about grade or authenticity

As set out in our Terms of Service, any grade or authentication on an encapsulated item is the opinion of the third-party grading company that issued it, not ours. We do not authenticate or grade. If you disagree with a grading company's opinion, that is a matter for the grading company, and their guarantee — where they offer one — is the appropriate route.

If you believe we transcribed a grade, grader, or certification number incorrectly, that is our error and section 3 applies: tell us within the return window and we will make it right.

7. Cancelling before dispatch

If your order has not yet shipped, email us and we will cancel and refund it in full. Once a label is created the return process above applies instead.

8. Items damaged in transit

Report transit damage within 48 hours of delivery and keep all packaging — see the Shipping Policy for what we need and how carrier claims work.

9. Contact

To start a return, email us with your order number: